We ship all orders as quickly as possible, but please note that there may be processing delays during sale events and peak shopping days. Products usually ship within three business days.
There are times when a package is marked as undeliverable by the shipping method after the order leaves our shop. In these situations, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically refund your original form of payment! Please note that all prices are displayed in USD, including tax.
Once your order is on its way, you’ll receive a tracking number via email. To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.
If you haven't received order, please check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.
If any items are missing or you've received the wrong item, please contact us as soon as possible, so we can help you further. We’re really sorry if you received the wrong item/it wasn’t as described.
Return Policy
All sales are final. If you order arrives damaged or there is an issue with your purchase, please email luxe11enterprises@gmail.com within 3 days of receiving order. Due to the ongoing pandemic, returns are not allowed at this time. Thank you for understanding.
