HELP

Payments

Answer

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.

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YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
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We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
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All sales are final. If you order arrives damaged or there is an issue with your purchase, please email luxe11enterprises@gmail.com within 3 days of receiving order. If for any reason you must return an order, original shipping charges are non-refundable. We will exchange damaged products. We do not accept returns unless your products arrived damaged.

Shipping

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Orders are processed within 5-10 business days. Business days are Monday-Friday. Please allow 2-8 weeks for delivery of international orders. Orders are shipped Monday-Friday. The United States Post Office is closed on all major holidays.
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US orders are shipped through the United States Post Office. We use Flat Rate Priority shipping which is $5.00. International orders are also shipped through the USPS. The cost of international shipping depends on the country we are shipping to. We use first class shipping for international orders. The United States Postal Service charges based on the weight of the package and the country the package is being delivered to. Luxe 11 Beauty is not responsible for any additional fees.
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A small percentage of the orders we ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Lluxe11Beauty cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.

If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.

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After your order has been shipped, a tracking number is sent through email. Please check your email for the tracking number. If there is a delay, please contact USPS customer service first to ask them to track the package. The USPS customer service phone number is 1-800-275-8777. We are not responsible for stolen or delayed packages.
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Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at jay@sillylily.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!

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